![]() The device settings in Jabra Direct were greyed out too so I couldn't access any device settings on either the 380 or my headset.Īnyways, hopefully the new Link 380 works correctly. It's wierd because I can hear audio through the Link 380 in my headset from my PC and I talk through it in a zoom meeting without a problem but Direct isn't not seeing the 380. If it now shows that it is charging you have a faulty USB cable. If it doesn't, try a different USB cable. The light will change to green (only for a minute though) when it is fully charged. ![]() New feature: full call control support for Zoom macOS client. If it does allow it to charge for a while and then see if it can be turned on, or alternatively, leave the USB cable connected and see if it turns on. ![]() Tried updating FW manually but still couldn't get the Link 380 to work correctly. New feature: added support for Jabra Evolve2 buds. Really helpful IMO but alas couldn't diagnose the exact problem so I'm being sent a replacement Link 380 dongle. I updated the firmware of my Jabra Speak 710 through the Jabra direct application (on Windows 10). It will ask you to put earphones back to case and will start firmware installation process. Open Jabra app, into Headset tab and click 'Voice guidance language'. Has anyone else had this error after the most recent Link 380 update?Īlso I can't access the Link 380 settings in Jabra Direct Go ahead and pair your earphones back to the device. If I connect my Ev2 85 as a separate bluetooth device computer audio is fine. This UC headset is available in binaural Shop for Jabra Evolve 40. ) <- That might have been an error on my part though. If a firmware update is available, this will be indicated by an Update now button. If you do not use Microsoft Teams as your softphone client, we recommend you use a UC. My Evolve2 85 still connects to calls on Teams / Zoom but I couldn't hear computer audio (like youtube or whatever. Jabra Direct is complimentary computer software that enables users to optimise and personalise their Jabra devices. Recently updated the Link 380 FW, and after the update, I'm getting the below error if I unplug and reseat the Link 380 USB adapter. How To Pair A JabraThe only way you can get Windows 10 to recognize your device is to put it in real (legacy) pairing mode first.
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